FAQs
Find answers to some of the most common questions about Wafah Shop, including shipping, returns, payments, order tracking, and customer support.
How long does shipping take?
We process and ship orders within 3–7 business days. Delivery times may vary depending on your location and the shipping carrier. Once your order has shipped, you will receive a tracking number by email.
What is your return policy?
We accept returns within 30 days of delivery for most eligible items. Products must be unused and returned in their original packaging. To start a return, please contact us at Email: support@wafahshop.store
How can I track my order?
Once your order has shipped, we will send you an email containing your tracking number. You can use the tracking number on the carrier's website to monitor your delivery. If you need assistance, please contact us at +1 (701) 997-6600.
Do you offer refunds?
Yes. Refunds are available for eligible returns. Once we receive and inspect your returned item, we will process your refund within 10 business days. Approved refunds will be issued to your original payment method.
What payment methods do you accept?
We accept major credit and debit cards, including Visa, Mastercard, and American Express, as well as other secure payment methods available at checkout. All transactions are processed securely.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to help protect your payment information. We do not store your credit card details on our servers. Payments are processed through secure, PCI-compliant payment gateways.
How can I contact customer support?
You can contact our customer support team by email at Email: support@wafahshop.store or by phone at +1 (701) 997-6600. Our business hours are Monday–Friday, 9:00 AM–5:00 PM. We aim to respond to all inquiries within 1 business day.
Do you ship internationally
Currently, we ship within the United States only. We are working to expand our shipping options to additional international destinations. Please check back for updates or contact our support team for more information.
What if my item arrives damaged?
We are sorry if your order arrives damaged. Please contact us as soon as possible at
Email: support@wafahshop.store
and provide clear photos of the damaged item and packaging. We will review the issue and arrange an eligible replacement or refund at no additional cost when applicable.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us at
Email: support@wafahshop.store as soon as possible. We can accommodate changes or cancellations when the order has not yet been processed or shipped. Once an order has been processed or shipped, changes or cancellations may no longer be possible.
Where is your store located?
Wafah Shop is operated by ALEC MART LLC, located at 2452 Cherry Laurel Dr, Sanford, Florida 32771, United States. Our company number is L24000310983.
Do you have a physical store?
Wafah Shop is an online-only store and does not currently operate a physical retail location. Orders are processed and shipped from our facility in Sanford, Florida. If you have any questions, please contact us by email or phone during our regular business hours.