Return and Refunds

At Wafah Shop, we aim to provide a clear, fair, and transparent return and refund process for all customers. This policy applies to all purchases made through our website.

Return Window

We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition that you received it
  • The item must be in its original packaging
  • Proof of purchase (order confirmation or receipt) is required

Return Method

All returns must be sent by mail to the address below:

Return Address:
5900 Balcones Drive
Austin, Texas 78731
United States

Refund Processing Time

Once your returned item is received and inspected:

  • Refunds are processed within 10 business days
  • Refunds are issued to the original payment method
  • Processing times may vary depending on your bank or payment provider

Return & Refund Conditions

The following table outlines how different cases are handled:

Condition of Item Return Accepted Refund Eligibility Notes
Defective or damaged item Yes Full refund Must be reported within return window
Incorrect item received Yes Full refund Verified against order details
Non-defective item (change of mind) Yes Refund may be issued Item must meet return condition requirements
Used or damaged by customer No Not eligible Return will be rejected
Missing original packaging No Not eligible Packaging is required


Exchanges

We currently do not offer exchanges.

If you need a different item, please return the original product (if eligible) and place a new order separately.

Non-Returnable Situations

Returns will not be accepted in the following cases:

  • Items returned after 30 days from delivery
  • Products that show signs of use, wear, or damage caused by the customer
  • Items returned without prior request or without proof of purchase

Return Shipping Responsibility

  • Customers are responsible for return shipping costs, unless the item is defective or incorrect
  • We recommend using a trackable shipping method, as we are not responsible for lost return shipments

Refund Approval Process

After receiving your return:

  • We inspect the item to confirm eligibility
  • You will be notified of approval or rejection
  • If approved, the refund is processed within the stated timeframe

Contact Information

For any return or refund-related inquiries, please contact us:

Address: 5900 Balcones Drive
Austin, Texas 78731
United States

Email: wafahshop@outlook.com
Phone: +1 701 997 6600

Operating Timing: 

Monday – Friday: 9:00 AM – 5:00 PM
Saturday – Sunday: Closed (Orders processed next business day)

⏱ Response Time: Within 1 Business Day