Return and Refunds
At Wafah Shop, we aim to provide a clear, fair, and transparent return and refund process for all customers. This policy applies to all purchases made through our website.
Return Window
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.
To be eligible for a return:
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The item must be unused, unworn, and in the same condition that you received it.
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The item must be in its original packaging.
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Proof of purchase, such as an order confirmation or receipt, is required.
USA & UK Return Policy
Return methods vary by country as outlined below.
| Policy Detail | 🇺🇸 United States | 🇬🇧 United Kingdom |
|---|---|---|
| Return Window | 30 days from delivery | 30 days from delivery |
| Return Method | By mail | By mail or in-store |
| Return Address | 2452 Cherry Laurel Dr, Sanford, Florida 32771, United States | For mail returns, contact us for return instructions |
| Refund Processing | Within 10 business days after receipt and inspection | Within 10 business days after receipt and inspection |
| Refund Method | Original payment method | Original payment method |
| Defective / Damaged Items | Accepted — Full refund | Accepted — Full refund |
| Incorrect Item Received | Accepted — Full refund | Accepted — Full refund |
| Non-Defective / Change of Mind | Accepted — Refund available | Accepted — Refund available |
| Return Shipping for Non-Defective Items | Customer responsibility | Customer responsibility for mail returns |
| Restocking Fee | No restocking fee | No restocking fee |
| Exchanges | Not available | Not available |
Return Method
United States
All USA returns must be sent by mail to:
Return Address:
2452 Cherry Laurel Dr
Sanford, Florida 32771
United States
United Kingdom
UK customers may return eligible items by mail or in-store.
For mail returns, please contact us before sending the return to receive the appropriate return instructions.
Refund Processing Time
Once your returned item is received and inspected:
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Refunds are processed within 10 business days.
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Refunds are issued to the original payment method.
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Processing times may vary depending on your bank or payment provider.
Return & Refund Conditions
| Condition of Return | Return Accepted | Refund Eligibility | Notes |
|---|---|---|---|
| Defective or damaged item | Yes | Full refund | Must be reported within the applicable return window |
| Incorrect item received | Yes | Full refund | Verified against order details |
| Non-defective item (change of mind) | Yes | Refund available | Item must meet all return condition requirements |
| Used or damaged by customer | No | Not eligible | Return will be rejected |
| Missing original packaging | No | Not eligible | Original packaging is required |
Restocking Fee
No Restocking Fee
We do not charge a restocking fee for eligible returns.
Exchanges
We currently do not offer exchanges.
If you need a different item, please return the original product, if eligible, and place a new order separately.
Non-Returnable Situations
Returns will not be accepted in the following cases:
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Items returned after 30 days from delivery, except where applicable law provides otherwise.
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Products that show signs of use, wear, or damage caused by the customer.
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Items returned without prior authorization or without proof of purchase.
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Items that do not meet the return eligibility requirements stated in this policy.
Return Shipping Responsibility
United States
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Customers are responsible for return shipping costs for non-defective returns.
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Wafah Shop is responsible for applicable return shipping costs when an item is defective, damaged, or incorrect.
United Kingdom
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Customers are responsible for return shipping costs for non-defective returns made by mail.
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Wafah Shop is responsible for applicable return shipping costs for defective, damaged, or incorrect items where required by applicable law.
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Eligible UK customers may also return items in-store.
We recommend using a trackable shipping method for mailed returns. Wafah Shop is not responsible for return shipments that are lost or damaged while being shipped by the customer, except where required by applicable law.
Refund Approval Process
After receiving your return:
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We inspect the returned item to confirm that it meets the return eligibility requirements.
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You will be notified whether your return has been approved or rejected.
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If approved, the refund will be processed within 10 business days.
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The refund will be issued to the original payment method used for the purchase.
Once a refund has been issued, your bank or payment provider may require additional processing time before the funds appear in your account.
UK Consumer Rights
UK customers retain all applicable statutory consumer rights. Nothing in this policy limits or excludes any rights that cannot legally be limited or excluded under applicable UK law.
Contact Information
For any return or refund-related inquiries, please contact us:
Address:
2452 Cherry Laurel Dr
Sanford, Florida 32771
United States
Email: support@wafahshop.store
Operating Hours:
Monday – Friday: 9:00 AM – 5:00 PM
Saturday – Sunday: Closed
Orders received during weekends are processed on the next business day.
Response Time: Within 1 Business Day
Wafah Shop is operated by ALEC MART LLC, located at:
2452 Cherry Laurel Dr
Sanford, Florida 32771
United States
Company Number: L24000310983