Billing Terms and Conditions

Welcome to Wafah Shop (accessible at wafahshop.store). By placing an order on our store, you agree to the billing terms and conditions outlined below. These terms ensure a transparent, secure, and seamless checkout process for all our customers.

1. Payment Methods Accepted

We accept a wide variety of secure payment options at checkout to ensure a convenient purchasing experience. Available payment methods include:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Maestro, UnionPay, Discover, JCB.

  • Digital & Express Checkout: Apple Pay, Google Pay, Shop Pay, PayPal.

  • Alternative Payment Options: Local online banking or buy-now-pay-later solutions (if supported at checkout).

All transactions are processed in British Pounds (GBP - £) unless explicitly selected otherwise through a localized currency converter.

2. Immediate Charging & Order Authorization

  • Payment Timing: Your chosen payment method will be charged immediately upon successful completion and placement of your order.

  • Order Processing: Processing and dispatch of your items begin only after full payment verification and payment authorization are received.

  • Payment Failures: If your payment is declined, unauthorized, or unable to clear, your order will not be processed or shipped. You will need to submit a new transaction using a valid payment method.

3. Price Integrity & Currency

  • Pricing Accuracy: All product prices, shipping rates, and taxes are clearly displayed at checkout prior to final payment confirmation.

  • Price Changes: Wafah Shop reserves the right to modify product prices and shipping charges at any time without prior notice. Any price changes will not affect orders that have already been confirmed and paid.

  • Currency Conversion: If your payment method operates in a currency other than GBP (£), your bank or credit card issuer may apply currency conversion rates and cross-border transaction fees. Wafah Shop is not responsible for any additional bank processing fees or currency fluctuations.

4. Sales Tax, VAT & Customs

  • United Kingdom Orders: Prices displayed on our store include applicable UK Value Added Tax (VAT) where required.

  • International Orders: Orders shipped outside the UK may be subject to local import taxes, customs duties, or handling fees imposed by the destination country’s customs authority. These charges are the sole responsibility of the customer and are collected upon entry into the destination territory.

5. Secure Payment Processing & Encryption

  • Data Security: We utilize industry-standard Secure Sockets Layer (SSL) 256-bit encryption technology to safeguard your sensitive payment information during transmission.

  • Payment Storage: Wafah Shop does not store, record, or retain your full credit card numbers or payment details on our servers. All payments are processed directly by certified third-party payment gateways compliant with PCI-DSS (Payment Card Industry Data Security Standard) requirements.

6. Order Cancellation & Fraud Verification

  • Fraud Checks: To protect our customers against unauthorized purchases, all orders undergo security and fraud checks. Wafah Shop reserves the right to flag, pause, or cancel any transaction suspected of fraud, invalid billing details, or unauthorized card usage.

  • Order Cancellations: If you wish to cancel an order after payment, please contact us immediately at support@wafahshop.store. Cancellations can only be processed if your order has not yet entered full processing or shipping dispatch. Once shipped, orders must follow our standard Refund & Return Policy.

7. Refunds & Chargebacks

  • Refunds: Approved refunds are credited back directly to the original payment method used during checkout within 5 to 10 business days, in accordance with our Refund & Return Policy.

  • Disputes: If you experience any billing discrepancies, duplicate charges, or issues with your order, please contact our support team at support@wafahshop.store prior to issuing a bank chargeback so we can resolve the issue swiftly.

8. Contact Information

For any billing questions, payment inquiries, or invoicing requests, please reach out to our team:

  • Business Name: Wafah Shop

  • Email: support@wafahshop.store

  • Phone: +44 7868 431276

  • Address: Apartment 9, Fordham Road, Newmarket, CB8 7AQ, United Kingdom

  • Business Hours: Monday – Friday: 9:00 AM – 5:00 PM (GMT) | Saturday & Sunday: Closed