Shipping policy

Last Updated: October 20, 2026

At Wafah Shop, we believe in complete transparency and a seamless delivery experience. We offer 100% Free Shipping on all orders with zero hidden fees, extra costs, or surprise charges at checkout. Below is complete information regarding our order processing times, shipping schedules, and carrier details.

1. Delivery Overview & Timeline

All orders are processed and shipped using trusted, trackable courier services. Here is a clear breakdown of how long your delivery will take:

Shipping Stage Details & Timeframes
Order Cut-off Time 2:00 PM (Greenwich Mean Time - GMT)
Order Handling / Processing Time 1 – 2 Business Days (Monday to Friday)
Transit / Shipping Time 2 – 3 Business Days (Monday to Friday)
Total Estimated Delivery Time 3 – 5 Business Days
Shipping Cost Free Shipping (Every Order, No Minimum Spend)

2. Order Processing & Schedule

  • Daily Order Cut-off: Orders placed before 2:00 PM (GMT) from Monday through Friday will begin processing on the same business day.

  • Late & Weekend Orders: Orders placed after 2:00 PM (GMT) on Friday, or anytime over Saturday and Sunday, will begin handling on the following Monday morning.

  • Handling Stage: During the 1–2 business days of handling time, our team inspects your items, packages them securely, and generates your carrier shipping label.

3. Shipping Carriers & Tracking

We partner with reliable postal and courier services to ensure your parcel arrives safely. Depending on your destination and package size, your order will be fulfilled via:

  • Royal Mail

  • Evri

  • DPD

  • DHL Express

Tracking Your Order

As soon as your parcel is handed over to the courier, an automated email confirmation containing your unique tracking number and carrier details will be sent directly to your inbox. You can use this tracking number to monitor your package's step-by-step progress from our door to yours.

Please allow up to 24 hours after receiving your tracking email for the carrier's system to reflect initial updates.

4. Shipping Address Modifications

Please double-check your shipping details before completing your order. If you notice an error in your delivery address, contact us immediately at support@wafahshop.store before 2:00 PM (GMT).

Once an order has completed handling and entered courier dispatch, we cannot modify the destination address or recall the package. Wafah Shop is not responsible for packages rendered undeliverable due to incomplete or incorrect customer addresses.

5. Damaged, Lost, or Delayed Shipments

  • Damaged Items: If your package arrives damaged or defective, please notify our customer support team within 48 hours of receipt at support@wafahshop.store with your order number and clear photos of the issue. We will arrange a prompt replacement at no cost to you.

  • Delayed Shipments: While most shipments arrive strictly within the 3–5 business day window, unexpected weather events or carrier service disruptions can occasionally cause minor delays. If your order shows no tracking updates after 5 business days, please reach out to us so we can investigate directly with the courier.

6. Contact Information

If you have any questions or require assistance regarding your order shipment, please contact us:

  • Business Name: Wafah Shop

  • Email: support@wafahshop.store

  • Phone: +44 7868 431276

  • Address: Apartment 9, Fordham Road, Newmarket, CB8 7AQ, United Kingdom.

  • Business Hours: Monday – Friday: 9:00 AM – 5:00 PM (GMT) | Saturday & Sunday: Closed