Privacy policy

Last Updated: October 20, 2026

At Wafah Shop (accessible from wafahshop.store), protecting the privacy and security of our customers and site visitors is one of our top priorities. This Privacy Policy document outlines the types of personal information that is collected and recorded by Wafah Shop and how we use, disclose, and protect it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at support@wafahshop.store.

1. Information We Collect

When you visit or make a purchase from Wafah Shop, we collect certain information about your device, your interaction with the site, and information necessary to process your purchases.

A. Personal Information You Provide

When you purchase a product or create an account, we collect personal information you voluntarily provide, including:

  • Contact Details: Full name, email address, phone number.

  • Billing & Delivery Address: Shipping address, billing address, postal code, city, and country.

  • Payment Data: Payment method details (credit/debit card details, PayPal, or alternative checkout processing details). Note: Payment information is securely processed directly by our payment gateway providers; we do not store full card numbers on our servers.

  • Order History & Communications: Details about products you purchase, support tickets, and communications with our customer care team.

B. Automatically Collected Information (Device Data)

When you browse our website, we automatically collect certain technical details about your device and browsing activity:

  • Device Identifiers: IP address, browser type, operating system, time zone settings, and language preferences.

  • Usage Data: Pages viewed, products searched for, links clicked, referral source, and duration of visits.

  • Cookies & Tracking Technologies: Small data files stored on your device to enhance site navigation, analyze store performance, and improve your shopping experience.

2. How We Use Your Information

We use the information we collect for legitimate business purposes, including:

  • Fulfilling Orders: Processing payments, arranging shipping, sending order confirmations, invoices, and tracking updates.

  • Customer Support: Responding to inquiries, processing returns, exchanges, or customer feedback.

  • Store Optimization & Analytics: Monitoring website usage trends to improve layout, performance, and user experience.

  • Marketing Communications: Sending promotional updates, special offers, and newsletter announcements (only if you have opted in to receive marketing communications).

  • Security & Fraud Prevention: Detecting, preventing, and mitigating fraudulent transactions or unauthorized site activity.

  • Legal Compliance: Fulfilling legal, tax, and regulatory obligations applicable under UK law.

3. Sharing Your Personal Information

We do not sell, rent, or trade your personal information to third parties. We only share your data with trusted third-party service providers who assist us in operating our store and serving you:

  • E-Commerce & Hosting Platforms: Shopify / web hosting platforms that power our online storefront.

  • Payment Processors: Secure payment gateways (e.g., Stripe, PayPal, Klarna) to process transaction payments.

  • Shipping & Logistics Partners: Courier services and postal carriers required to deliver your orders to your address.

  • Analytics & Performance Tools: Services such as Google Analytics and performance monitoring tools to understand website interaction.

  • Legal & Regulatory Authorities: We may disclose your information if required to do so by law, court order, or governmental regulation.

4. Cookies and Tracking Technologies

Wafah Shop uses cookies to customize and improve your online experience.

  • Essential Cookies: Necessary for basic website functions, such as keeping track of items in your shopping cart and secure checkout.

  • Performance & Analytics Cookies: Help us understand how visitors interact with our site so we can improve performance.

  • Marketing Cookies: Used to deliver relevant advertisements and track advertising performance.

You can choose to disable cookies through your individual browser settings. However, disabling certain cookies may impact the functionality of some features on our store.

5. Data Retention

When you place an order through Wafah Shop, we will maintain your order information for our records unless and until you ask us to delete this information, or as required by law for tax and accounting purposes.

6. Your Data Rights (UK GDPR & EU Privacy Rights)

If you are a resident of the United Kingdom or the European Economic Area (EEA), you have specific legal rights regarding your personal data:

  • Right of Access: The right to request copies of the personal data we hold about you.

  • Right to Rectification: The right to request correction of any inaccurate or incomplete information.

  • Right to Erasure ("Right to be Forgotten"): The right to request that we delete your personal data under certain conditions.

  • Right to Restrict Processing: The right to request that we limit the processing of your personal data.

  • Right to Data Portability: The right to request that we transfer collected data to another organization or directly to you.

  • Right to Object: The right to object to our processing of your personal data, including direct marketing.

To exercise any of these rights, please contact us at support@wafahshop.store.

7. Security of Your Data

We implement industry-standard administrative, technical, and physical security measures (including Secure Sockets Layer / SSL encryption) to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction.

8. Third-Party Links

Our website may contain links to external third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our operational practices, legal obligations, or regulatory requirements. Any changes will be posted on this page with an updated "Last Updated" date.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us:

  • Business Name: Wafah Shop

  • Email: support@wafahshop.store

  • Phone: +44 7868 431276

  • Address: Apartment 9, Fordham Road, Newmarket, CB8 7AQ, United Kingdom

  • Business Hours: Monday – Friday: 9:00 AM – 5:00 PM (GMT) | Saturday & Sunday: Closed