Refund policy

At Wafah Shop, we want you to be completely satisfied with your purchase. If you need to return an item, our policy provides clear, straightforward guidelines for returns and refunds.

1. Policy Overview & Key Details

Policy Aspect Details & Timelines
Return Window 30 Days (From the date of delivery)
Return Methods Accepted By Mail OR In Person (At our location)
Return Shipping Label Cost Customer Responsibility
Restocking Fee £0.00 (No Restocking Fees)
Refund Processing Time Exactly 10 Business Days (After inspection approval)


2. Return Eligibility Requirements

To qualify for a full refund, your returned item must meet the following criteria:

  • The item must be unused, unworn, unwashed, and in the exact same condition that you received it.

  • The product must remain in its original packaging with all tags, labels, manuals, and included accessories intact.

  • You must provide a valid proof of purchase (order number, sales receipt, or confirmation email).

3. How to Return an Item

You can choose whichever return method is most convenient for you:

Option A: Return by Mail

  1. Contact our support team at support@wafahshop.store to initiate a return request and receive a return authorization code.

  2. Securely pack your item in its original packaging along with your proof of purchase.

  3. Mail your parcel to our official address:  Apartment 9, Fordham Road, Newmarket, CB8 7AQ, United Kingdom

  4. You are responsible for purchasing the return shipping label and paying all postal charges. We recommend using a trackable shipping service, as we cannot issue refunds for parcels lost in transit before reaching us.

Option B: In-Store Return

  1. Bring your unused item in its original packaging directly to our store address: 

Apartment 9, Fordham Road, Newmarket, CB8 7AQ, United Kingdom

  1. Present your original order confirmation email or order number to our staff during business hours (Monday to Friday, 9:00 AM – 5:00 PM GMT).

  2. Once accepted on site, your return will be logged for immediate processing.

4. Refund Processing Schedule

  • Inspection: Upon receiving your returned parcel by mail or in person, our quality control team will inspect the item within 1–2 business days.

  • Notification: We will send you an email to confirm receipt and notify you whether your return is approved.

  • Fixed Refund Timeline: Once approved, your refund will be processed back to your original payment method within exactly 10 business days.

  • Bank Issuer Notice: Please note that individual card issuers or banks may take additional time to reflect the credited funds on your account statement after the 10-day processing period.

5. Damaged, Defective, or Incorrect Items

If your parcel arrives damaged, defective, or containing an incorrect item, please notify us within 48 hours of delivery at support@wafahshop.store with your order details and clear photos of the damage. We will immediately arrange a replacement or issue a full refund at no extra cost to you.

6. Contact Information

For any return requests or questions regarding our refund policy, please contact us:

  • Business Name: Wafah Shop

  • Email: support@wafahshop.store

  • Phone: +44 7868 431276

  • Return & Business Address: Apartment 9, Fordham Road, Newmarket, CB8 7AQ, United Kingdom

  • Business Hours: Monday – Friday: 9:00 AM – 5:00 PM (GMT) | Saturday & Sunday: Closed